You know that corporate document or piece of research you know you have somewhere but you can’t seem to find it? 🤯 The struggle to gather, organize and visualize all corporate knowledge and insights is real.

We are Stravito and this is the problem we solve.

Due to the universal nature of this problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald’s, Nestlé, Burberry and Heineken, get closer to their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform.

We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.

About the job

As a Junior Account Manager at Stravito, you will play a pivotal role in our Customer Success organization, focusing on the retention, renewal, and upselling of our enterprise-level customers. You will be responsible for building strong, long-term relationships with our valued clients, ensuring they receive the maximum value from our solutions, and identifying opportunities for growth.

Key Responsibilities:

1. Customer Retention:

Proactively engage with assigned enterprise customers to understand their needs, address concerns, and ensure their ongoing satisfaction with our products and services. This is primarily done in partnership with their Customer Success Manager.

2. Renewal Management:

Monitor contract expiration dates and lead the renewal process, negotiating terms, pricing, and timelines to secure customer renewals.

3. Upselling and Cross-selling:

Identify opportunities for upselling and cross-selling additional products or services to existing customers, maximizing revenue potential. This includes reaching out to new business areas to grow across the organisation. Make sure you then manage the contract process to finalise and close the deals.

4. Account Planning:

Develop and execute strategic account plans for each assigned customer, outlining objectives, milestones, and action items to achieve customer success. Ensure all account information such as contract data, renewal info and deal status are maintained.

5. Product Knowledge:

Maintain a deep understanding of our SaaS products and their capabilities to effectively communicate their value to customers.

6. Issue Resolution:

Collaborate with internal teams to address customer issues and escalations promptly, ensuring swift resolution and maintaining customer trust.

7. Customer Advocacy:

Encourage satisfied customers to become advocates, sharing their success stories and providing references for potential new customers.

8. Reporting and Analytics:

Use data and analytics tools to track customer engagement, product usage, and revenue metrics, providing insights for strategic account planning.

About you

The ideal candidate would have at least 2 years experience in a SaaS organisation in an Account Manager, Business Development or similar commercial role, but it's not essential.

Qualifications:

• Strong negotiation and communication skills
• Excellent relationship-building and interpersonal abilities
• Ability to understand complex technical concepts
• Results-driven mindset with a focus on customer satisfaction and revenue growth.
• Proficiency in CRM software (e.g., Hubspot/Salesforce) and other relevant tools.
• Self-motivated and able to work independently while also contributing to a team-oriented environment.

What’s in it for you?

You will join a remote and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?

We look forward to hearing from you!

Team

Customer Success

Locations

The Netherlands, The UK, Sweden

Remote status

Fully Remote