About Stravito

Stravito is an enterprise SaaS company on a mission to simplify knowledge discovery. Our company was founded in Sweden in 2017 by a team of serial entrepreneurs with decades of technology and research industry experience and now has 80 team members across Europe and North America. 

Today, employees in world-leading organisations such as Electrolux, Comcast, Danone, and Carlsberg use the Stravito platform to quickly access all their company’s market research and insights, helping them to get closer to their customers and make better, insights-backed decisions.

As a team, we are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together. Stravito is backed by leading investors Endeit, henQ, Inventure, Creades, and a long list of business angels.

We're looking for motivated, curious minds to join us on our mission. Is that you?

Role:

As a Junior Account Manager at Stravito, you will play a pivotal role in our Customer Success organization, focusing on the retention, renewal, and upselling of our enterprise-level customers. You will be responsible for building strong, long-term relationships with our valued clients, ensuring they receive the maximum value from our solutions, and identifying opportunities for growth.

Key Responsibilities:

1. Customer Retention: 

Proactively engage with assigned enterprise customers to understand their needs, address concerns, and ensure their ongoing satisfaction with our products and services. This is primarily done in partnership with their Customer Success Manager.

2. Renewal Management: 

Monitor contract expiration dates and lead the renewal process, negotiating terms, pricing, and timelines to secure customer renewals.

3. Upselling and Cross-selling: 

Identify opportunities for upselling and cross-selling additional products or services to existing customers, maximizing revenue potential. Make sure you then manage the contract process to finalise and close the deals.

4. Account Planning: 

Develop and execute strategic account plans for each assigned customer, outlining objectives, milestones, and action items to achieve customer success. Ensure all account information such as contract data, renewal info and deal status are maintained.

5. Product Knowledge: 

Maintain a deep understanding of our SaaS products and their capabilities to effectively communicate their value to customers.

6. Issue Resolution: 

Collaborate with internal teams to address customer issues and escalations promptly, ensuring swift resolution and maintaining customer trust.

7. Customer Advocacy: 

Encourage satisfied customers to become advocates, sharing their success stories and providing references for potential new customers.

8. Reporting and Analytics: 

Use data and analytics tools to track customer engagement, product usage, and revenue metrics, providing insights for strategic account planning.

Qualifications:

• Strong negotiation and communication skills
• Excellent relationship-building and interpersonal abilities
• Ability to understand complex technical concepts
• Results-driven mindset with a focus on customer satisfaction and revenue growth.
• Proficiency in CRM software (e.g., Hubspot/Salesforce) and other relevant tools.
• Self-motivated and able to work independently while also contributing to a team-oriented environment.

Experience

The ideal candidate would have at least 1 years experience in a SaaS organisation in an Account Manager, Business Development or similar commerical role, but it's not essential. 

We look forward to hearing from you.