We at Sastrify want to make our customers successful by helping them manage their SaaS tools and procure them in a fast and agile way.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.

Sastrify recently achieved a significant milestone by securing a Series B funding round of $32 million. With a passion for excellence and a focus on continuous improvement, working at Sastrify is an exciting opportunity to contribute towards making our product even better.

What you’ll do as our Marketplace Operations Manager (m/f/d)

• Lead the end-to-end renewal efforts of Sastrify Marketplace customers, from building a renewal pipeline to securing renewals and identifying upsell opportunities for Sastrify Marketplace and other Sastrify offers
• Lead the end-to-end Sastrify Marketplace post-sales efforts, including completing handover after contract signature, provisioning, customer support, and securing cash in the bank.
• Build and own Sastrify Marketplace renewals forecast, including reporting progress regularly, highlighting roadblocks and support required, take corrective actions, etc.
• Work closely with other Sastrify teams involved in Sastrify Marketplace renewal and post-sales efforts, both customer-facing as Sales, Customer Success, Procurement, Account Management, and well as internal as RevOps, Customer Ops, and Finance, as well as external partners
• Track and analyze on a regular basis the performance of Sastrify Marketplace customers to identify how our offerings and portfolio need to evolve, how can we improve our commercials and the end-to-end customer experience, etc.
• Report the financial and non-financial KPIs of the Sastrify Marketplace, including the management and improvement of the related tools and reports.
• Recommend and lead initiatives to improve Sastrify Marketplace renewals and post-sales processes

• You have 3+ years of proven work experience within Account Management, Customer Success, Customer Support, Operations or in a similar role in the SaaS industry
• You have proven experience in running the end-to-end renewals and post-sales cycle
• You have experience using CRM software (e.g. Salesforce or Hubspot) and Customer Success and Ticketing Systems (e.g. Gainsight, Freshdesk)
• You have gained a university degree in the field of Business Administration, Economics, IT, Engineering, or in a similar discipline
• You are persistent, creative and reliable - you bring the motivation required to drive multiple experiments to understand and connect with our target customers
• You are a self-motivated and proactive team player with innovative ideas to continuously improve the value that we deliver to our customers and our differentiation in the market
• Proven work experience in the channel business, working in the intersection between SaaS vendors, resellers, and customers is a big plus
• You have outstanding oral and written ability in English and German. Fluency in other languages is a big plus.
• You are comfortable working remotely (we don't have an office)

• Build strong technical and market expertise in high-growing SaaS market
• Be part of a driven team who is building a new SaaS Category of its own - play an active part in building the Sastrify Marketplace being one our strong differentiators in the SaaS procurement market.
• Have full responsibility from day one
• Work with our amazing international team
• Regular virtual and in-person team events
• 30 days of vacation
• Learning budget
• State-of-the-art equipment for your home office
• Mental health support via Nilo.health
• Fully remote (you can work from anywhere)

The Hiring Manager for this is role Sergio Chavez and the Talent Acquisition Manager is Claudia Korenko. Feel free to reach out to them with any questions!

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.