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Planning Specialist (German Speaking)

Lepaya

Lepaya

Amsterdam, Netherlands
Posted on Jan 22, 2025
Join Lepaya!

Why we need you

Our Client Delivery teams are responsible for delivering a high-end, flawless client experience. Practically, this means that as soon as our Commercial teams close a new contract, the Client Delivery team steps in to ensure we go live as fast as possible with the relevant content, the right trainers for the right client, and is the first point of contact for all queries from clients.


We’re looking for a German speaking Planning Specialist who will support our growing Planning and Program teams. In our Planning team you’ll be responsible for planning the trainers, actors and locations that have the best fit with the client and program. You will also help out our Program team in setting up German programs in our app and coordinating essential communications with trainers and learners.

What you’ll bring

  • 2+ years of experience in a (senior) operations, planning, or customer success role.

  • Strong organizational skills with the ability to manage multiple tasks simultaneously.

  • Excellent communication and interpersonal skills, with a client-centric mindset that ensures you understand and anticipate client needs.

  • A natural problem solver, able to quickly grasp issues and identify effective solutions.

  • Detail-oriented, action-driven, and comfortable navigating ambiguous situations.

  • Fluent in German and English. Speaking Dutch is a plus

  • Eligibility to work in the Netherlands (relocation support is not provided for this role).

Your first-year achievements

  • Plan and assign trainers, actors, and locations that best match the client's needs and the program's objectives.

  • Manage urgent reschedules and cancellations, ensuring timely and appropriate actions are taken.

  • Successfully set up programs in our app

  • Coordinate all learner communications, ensuring that they are fully prepared for their session

  • Provide support to clients on all logistical queries.

  • Ensure consistency in the way of working across processes.

  • Work on continuous improvement initiatives to enhance the client experience

  • Analyze trainer ratings and take appropriate actions to maintain high-quality standards in our training sessions.

Why you’ll love this journey at Lepaya

  • A challenging role in a vibrant international scale-up

  • Our work-to-live scheme, which prioritizes health and wellbeing

  • Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself

  • Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week

  • Work from anywhere for 8 weeks/year

  • A monthly WFH allowance of 35 euros

  • 500 euros per year to be used on Empowr, our psychological & well-being partners

  • Fun activities where you can interact with colleagues, such as Ski trips, team meetings, lunches, and many more!

  • Lots of opportunities to learn and grow, including internal career development:

    • Access to our Lepaya Academy to help you upskill

    • An internal hiring program to help you advance

Our mission

At Lepaya, we transform professional development by redefining how organizations nurture their talent through Power Skills—vital abilities shaped by market demands. Using a blend of human expertise and AI, our capability platform maximizes employee potential. With nearly 1 million individuals upskilled in companies like Dell and L’Oreal, and $80 million in funding, we pioneer advanced learning integrated into daily workflows. Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide!

What does it mean to be a Lepayaan?

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact. For a glimpse into our culture, explore our careers page.

How we live DE&I

At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work.

What’s next?

Ensuring that your candidate journey is smooth is our top priority! Here's a sneak peek into our standard hiring process: First, an introductory interview; then, a chat with the hiring manager; followed by a technical interview or a business case; a chance to meet our founder; and finally, an offer! We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!

Eager to jump on board? Get in touch!