Do you want to work with a game-changing solution, front-line AI-technology, and team up with driven, dedicated and skilled people?

IPRally is changing the way the world innovates. We are introducing transparent and reliable AI applications into the patent search, analysis and classification process, helping our customers save time, resources, and money. We are transforming the complex and tedious process of finding information that is crucial for our customers, but most importantly we help innovative companies to quickly find and act upon opportunities and drastically reduce risk.

So, who are we? IPRally was founded in Helsinki, Finland in 2018. With a vision to automate tasks that steal resources from both inventors and patent professionals and help them achieve their goals faster, a completely new and groundbreaking way of searching for technical information was built. By modeling the technical content of patents, which is then processed by cutting edge neural networks, IPRally gives our customers highly relevant information at their fingertips, in seconds.

As we continue to grow, we are looking for an enthusiastic and driven Junior Customer Success Specialist to join our team in Finland, Germany, UK, or Sweden. This is a fantastic opportunity for someone at the beginning of their career, passionate about helping others succeed and eager to develop in a high-impact role.

What would you be doing?

• Building strong relationships: Be a trusted advisor to our customers by understanding their needs and ensuring their satisfaction throughout the customer journey.
• Customer onboarding & support: Guide new customers through their onboarding process and provide ongoing assistance to help them use our platform effectively.
• Proactive engagement: Maintain regular contact with customers to stay on top of their evolving needs and proactively address challenges.
• Identify growth opportunities: Recognize areas where our solutions can deliver more value and collaborate with the sales team to expand existing accounts.
• Advocate for the customer: Collect customer feedback and relay insights to internal teams to improve our product and services.
• Become a product expert: Develop deep knowledge of our platform so you can effectively guide and support our customers.

Who are you?

• A true people person who enjoys engaging with others and excels in communication (both verbal and written).
• Curious and solution-oriented, with a natural inclination for problem-solving.
• Self-motivated and excited to learn and take initiative in your role.
• Growth-minded and enthusiastic about building a career in Customer Success.
• Tech-savvy and quick to pick up new tools and software.
• Any academic background is welcome! An interest in intellectual property, patents, legal studies, or technical fields is a plus, but not required.

What makes this role great for recent graduates?

• Learning & mentorship: We provide comprehensive training and ongoing mentorship to help you succeed and grow.
• Supportive environment: Be part of a collaborative and driven team where your contributions are valued from day one.
• Career development: A clear path for growth within the Customer Success team and beyond.
• Meaningful impact: Play a key role in ensuring our customers’ success and contributing to IPRally’s continued growth.
  

If you're passionate about helping people, eager to learn, and excited about working at the forefront of innovation and AI, we’d love to hear from you. Apply now and start making an impact!

We will begin reviewing applications at the beginning of August. The recruitment process will look as follows:

• A brief introductory call with our Talent Acquisition Manager
• One or two interviews where you'll meet your potential colleague and team lead, and together we’ll assess if there’s a mutual fit
• A final short call with our Chief Commercial Officer

Department

Customer Success

Locations

Germany, Finland, Sweden, England

Remote status

Hybrid