The team. The Customer Engagement team takes new clients from signed contract to go-live, and stays their contact after that. You join four client engagement managers, led by Ivar van Asperen. You work most with Sales, Account Management, Operations and our product owners.

Why now. A colleague is moving on to a new role within Deftpower. That's how it often goes here: people grow into new roles. It leaves a seat open in the team that takes every new brand live.

What you do. You own each onboarding from contract to go-live, and stay the client's main contact afterwards. You decide how an onboarding is planned and when a client is ready to go live.

• Plan onboardings with clear milestones, and keep everyone on track

• Guide clients through app configuration and API integrations

• Train client teams on the platform, at go-live and when new features ship

• Turn client feedback into improvements to our product and processes

After six months. You've taken your first clients live, on time and within scope. You've also improved one part of our onboarding process because that is what we do!