We are looking for a Customer Support Representative (French-speaking) to join our BUX team based in Amsterdam.

We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base. In this role, you'll serve as a primary point of contact for our French-speaking clients while also offering support in English to users across Europe.

We value candidates who approach their work with dedication, responsibility, and the ability to work autonomously, yet thrive as part of a team. As we operate in a dynamic scale-up environment, we need someone who embraces change and approaches challenges with a proactive 'can do' attitude. If this sounds like you, we'd love to hear from you. The ideal candidate is available 40 hours/week.

The responsibilities

• Building good relationships with our users and giving them the best possible experience
• Answer customer chats, e-mails, phone calls efficiently and with a high level of quality
• Keep up to date with developments at BUX and our various product offerings
• Helping new users onboard to the app, ensuring they have a smooth experience
• Gathering and reporting user feedback to the business
• You will work closely with all parts of the business to make sure you can solve the issues in the most efficient way possible
• Translations and content creation to ensure our clients are well-informed
• Spotting possibilities to improve our procedures and following through to get these implemented
• Help maintain an accurate knowledge base within the support team

The requirements

• Fluency in French and English is essential, additional European languages are a plus
• Experience working in a customer-facing/support role
• Exceptional communication skills to connect with our users
• Quick learner and adept problem solver, enabling you to handle various challenges with ease
• Able to work independently but also willing to jump in and help your team as needed
• Available full-time and residing close enough to Amsterdam to work on a hybrid setup

The benefits

• International and fun work environment
• Company pension plan
  
• Flexibility is at our core, we offer a hybrid work environment
• Working from home & travel allowances
• A1 Dutch language course for you (and your partner)
  
• Delicious lunches at the office
• The possibility to work from abroad for 1 month every 12 months
• Work in a beautiful and inspiring office located in Amsterdam's lush cultural garden, De Plantage
• Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
• Regular team gatherings and fun company events

Everyone is welcome

At BUX, we are committed to building a team with various backgrounds, skills and views. We celebrate our differences and foster an inclusive environment where everyone feels welcome.

In other words: we don't hire based on a one-size-fits-all formula. We review every application carefully and look forward to getting to know you better. No matter who you are or what your background is.

Department

Customer Support

Role

Customer Support Representative

Locations

Amsterdam

Remote status

Hybrid Remote

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